How long will my order take to arrive?

To serve you better and get the best prices, we utilize the services of U.S. Postal Service and shipping all Joyful orders. Therefore, please allow 5-7 business days, at max, for your order to arrive. We will email you if there are any expected delays for any rare but unforeseen reasons.

Can I track my order?

Yes, once your order is processed and is shipped, you will receive a Shipment Confirmation email containing your tracking number. The tracking number will be active within the following 24-48 hours. Tracking activation might be delayed until 72 hours in some rare instances due to COVID-19 related difficulties but rest assured that this is only a reporting delay not reflecting the actual shipping.

What if I want to return an item?

Kindly note that all our products are covered by our unconditioned 60 days guarantee. If you face any difficulty during this period, just kindly complete the replacement form on our help page.

How can I get in touch if I have a problem with my order?

If you face any issues or difficulties with your order or with you product after its arrival, then kindly don’t hesitate to contact us through our Get Help form. As we will be more than happy to provide you with the best customer care we can.

How can I pay for my order?

For your ease and convenience, we accept payments online through credit card payments which offers you the ability to pay using all major credit card providers including Visa and Mastercard.

Will my order arrive all in one parcel?

Yes, all your orders are packaged together given that they were placed in one order. Kindly note that products placed through different orders will be shipped in different packages.  

Do you deliver orders Internationally?

Unfortunately we currently do not ship outside the U.S. but we are working hard to provide this service soon.

How can I stay in the loop about special offers and deals?

We much value our customers like yourself and appreciate the opportunity to be part of the joyful playtimes of your little loved ones. Thus, we love staying in touch with you. You can follow our news and receive our latest offers through subscribing to our newsletter here. You can join our active community over at Facebook. You can also follow our social media accounts through:

How safe are products ordered from Joyful especially during the current COVID-19 pandemic?

Our fulfillment team has implemented sanitation and handling procedures that meet or exceed the CDC’s recommendations for the pandemic, COVID-19. Our warehouse sanitizes work surfaces twice daily, and our team is screened every day before working. Rest assured that your safety and that of your little loved ones are our absolute priority.